Introduction:
Welcome to the Mr. Price FAQ page! Here you will find answers to the most common inquiries about our products, the purchasing process, shipping and delivery, and customer service. Our goal is to provide you with all the information you need for a smooth and convenient shopping experience. If you don't find the answer to your question here, please do not hesitate to contact our customer support team.
About Mr. Price & Our Products
A1: Mr. Price is an Egyptian company specializing in the sale of light electrical home appliances and household tools, offering its products through its website and a delivery service covering all governorates of the Arab Republic of Egypt. Our vision is to become the leading company in home appliance sales in Egypt by providing high-quality products and services at competitive prices, with a focus on customer satisfaction.
A2: Mr. Price's products include light home appliances such as microwaves, heaters, blenders, choppers, vacuum cleaners, hand blenders, coffee machines, food processors, and kettles. All our products are from certified international brands, ensuring quality at competitive prices.
A3: Yes, all our products are genuine and from certified international brands. The warranty is subject to the terms provided by the manufacturers or authorized agents in Egypt. (Please refer to the Terms & Conditions page for more details.)
A4: Yes, we have two local branches in Suez to support traditional sales. However, we primarily focus on online sales and comprehensive delivery services across Egypt.
Orders & Purchase Process
A5: You can easily place an order through our website mrpricee.com, or by directly contacting us via messages on our social media pages.
A6: We offer secure and diverse payment methods to suit your needs. [Insert here: e.g., You can pay Cash On Delivery (COD), or use credit cards, or Vodafone Cash.]
A7: You may request to modify or cancel your order before it is shipped. Please contact customer service immediately for assistance.
Shipping & Delivery
A8: Yes, our delivery service covers all governorates of the Arab Republic of Egypt.
A9: We prioritize fast and efficient delivery. Estimated delivery times [Insert here: e.g., typically range from 1 to 5 business days], and may vary slightly depending on the delivery area.
A10: You can easily track your order through the "Track Your Order" page on our website by entering your order number and email address.
A11: Yes, shipping fees apply and are determined based on [Insert here: e.g., the order's weight/volume/delivery zone], and will be clearly communicated to you before completing your purchase.
Exchanges, Returns, & Warranty
A12: We offer a 14-day period for returns and exchanges. Please ensure the product is in its original condition with intact packaging. For more details on terms and procedures, please visit our "Exchange & Return Policy" page.
A13: In case you receive a defective product or one that does not match your order, please contact customer service immediately within the period specified in the Exchange & Return Policy to take the necessary actions.
A14: Yes, products are subject to the warranty terms provided by the manufacturers or authorized agents in Egypt. (Please refer to the Terms & Conditions page for more details.)
Support & Customer Service
A15: You can reach us through the "Contact Us" page on our website, or via [Insert here: your customer service email address], or by sending messages to our social media pages.
A16: Our customer service team is available to assist you online on weekdays from [Insert here the day: e.g., Sunday] to [Insert here the day: e.g., Thursday], from [Insert here the time: e.g., 9:00 AM] until [Insert here the time: e.g., 5:00 PM] [Insert here the time zone: e.g., Cairo Time +2GMT].